What we do
Pepper takes on recurring jobs end to end, inside the systems you already use. You choose which ones start, and what needs your approval before it leaves the building.
Jobs 01 – 03
01
Confirmations and reminders on the cadence your patients respond to. Cancellations trigger a waitlist offer before the slot goes cold. Missed visits get a real follow-up, not a shrug.
Handles
Reminder sequences · waitlist fills · recall for overdue patients · rebooking after a no-show
02
Forms, consents and histories chased down before the visit so the room starts on time. Afterwards, care and supplemental instructions go out and the next appointment gets booked while it still matters.
Handles
Form completion · missing documents · post-visit instructions · care-plan check-ins
03
Coverage checked ahead of the appointment, with deductible status and visit limits summarised in plain language — so the conversation about cost happens before care, not after.
Handles
Verification runs · benefit summaries · plan changes · flagged coverage gaps
Jobs 04 – 06
04
The claim is assembled from the visit. Codes, modifiers, place of service and provider details are checked against the payer's rules before anything is filed under your NPI.
Superbill drafts · coding checks · patient statements · payment plans
05
Submission tracked, portals checked, payers called, appeals drafted, secondary claims filed. Every claim carries a next step and a date — and a denial reaches a person, not a queue.
Portal checks · payer calls · appeals · secondary claims · aging follow-up
The full claim lifecycle →06
Charges, processor fees, payouts and deposits matched to the ledger every day. You start the morning with the handful of differences that need a decision, already researched.
Daily match · fee reconciliation · refunds · month-end close pack
Jobs 07 – 09
07
Review requests sent at the moment a patient actually feels cared for. Replies drafted in your voice. Anything clinical, upset or sensitive comes to you before it is answered.
Request timing · drafted replies · listing accuracy · escalation to you
08
Patient referral programmes that run without reminders from you, and steady, unpushy contact with the local practices and studios that send patients your way.
Referral programmes · partner outreach · reactivation · community replies
09
A newsletter written in your voice from what is actually happening in the practice, plus clear answers to the questions patients ask most. Queued for you, published on your word.
Newsletter drafts · patient FAQs · seasonal campaigns · post-visit education
Pepper connects to the EHR, practice management, scheduling, payments and accounting tools you already run. Nothing to migrate, and nothing new for your front desk to learn.
Getting started
To begin
We pick the one workflow costing you the most, and start there.
Week 01
Read-only access to your existing systems. Bank and processor access stays read-only.
Week 02
Your team reviews and corrects. Those corrections become the playbook you own.
Week 03
Extend into the next workflow, with clear approvals and exceptions routed to a person.